Privacy Policy

Last updated: [Jan 6th 2025]

Welcome to Madras Cafe ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

Information We Collect We may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Account Information: Username, password, and purchase history.
  • Payment Information: Credit card details, billing address, and transaction data.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information We use your personal data for the following purposes:

  • Order Processing: To process and deliver your orders, manage payments, and handle returns and refunds.
  • Customer Service: To manage your account and provide you with customer support.
  • Marketing: To send you information about new products, special offers, and other promotions (only if you have opted in to receive such communications).
  • Improvement of Services: To analyze and improve our website, products, and services.
  • Legal Obligations: To comply with legal obligations, such as maintaining records for tax purposes.

Data Storage and Retention Your personal data is stored securely and is only retained for as long as necessary to fulfill the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Data: Retained for [number] years to comply with legal and tax requirements.
  • Account Information: Retained for as long as you have an account with us.
  • Marketing Data: Retained until you unsubscribe from our marketing communications.

Data Sharing We do not sell, trade, or rent your personal data to third parties. We may share your data with the following parties:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, shipping, and marketing.
  • Legal Requirements: Authorities or organizations if required by law or if we believe such action is necessary to comply with legal obligations.

Your Rights Under the GDPR, you have the following rights regarding your personal data:

  • Access: The right to request access to your personal data.
  • Rectification: The right to request the correction of inaccurate or incomplete data.
  • Erasure: The right to request the deletion of your personal data.
  • Restriction: The right to request the restriction of processing your personal data.
  • Portability: The right to request the transfer of your personal data to another party.
  • Objection: The right to object to the processing of your personal data.

To exercise any of these rights, please contact us at the details provided below.

Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or damage.

Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at:

Madras Cafe
Unit - 908, 10474 Cityscape Drive NE, Calgary AB, T3N 2A8, Alberta, Canada
Email: dosa@madrascafe.ca
Phone: +1 403 455 5957